FAQ's

1. What materials are used in the cutters?
Our cutters are made from high-quality resin or biodegradable PLA, ensuring precise cuts, durability, and a sustainable design.

2. Can the cutters be used for food or by children?
No. Our cutters are exclusively designed for crafting purposes and are not certified for food use. Additionally, they should not be handled by children without supervision.

3. Can the cutters be used with materials other than polymer clay?
Yes, they can be used with materials like modeling paste, wax, paper, and more. However, we recommend using dedicated cutters for each material to maintain cutting quality.

4. Do you offer custom cutters?
Yes! We create custom cutters based on your design or idea. Contact us at claycuttstore@gmail.com for more details.

5. How should I clean the cutters?
We recommend cleaning the cutters with a damp cloth. Avoid submerging them in water for long periods, as this may deform the material, especially for biodegradable PLA cutters.

6. How should I store the cutters to prevent warping?
Store them in a cool, dry place, away from direct sunlight or heat sources, to avoid deformation or damage.

 

7. What shipping methods are available?
We offer standard shipping with tracking to all countries, ensuring you can monitor your order until it’s delivered.

8. Do you ship internationally?
Yes! We ship to the United States, Europe, and other countries. Shipping costs and delivery times vary by destination.

9. How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email. Use this number on the carrier’s website to follow your delivery.

10. What if my order is delayed?
If your order does not arrive within the estimated timeframe, contact us at claycuttstore@gmail.com, and we’ll resolve the issue promptly.

11. Can I return a product if I change my mind?
Yes, you have up to 14 days to return non-customized products, provided they are in their original condition and show no signs of use.

12. Which products are not eligible for return?

• Customized or made-to-order products.
• Products showing signs of use or damage caused by the customer.

13. Who covers the return shipping costs?
Return shipping costs are the customer’s responsibility, except in cases of defects or incorrect items.

14. What should I do if the product arrives damaged or defective?
Send us clear photos of the product and its packaging within 7 business days of receiving it. We’ll resolve the issue with a replacement or refund.

15. How do I start a return or exchange?
Email us at claycuttstore@gmail.com with your order number and a description of the issue.

16. What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.

17. Is it safe to shop at ClayCutt?
Yes! Our website uses SSL encryption technology to protect your personal and payment information.

 

18. Do you provide tutorials on how to use the cutters?
Yes! We offer tutorials and tips on our website and social media to help you create stunning pieces.

19. Can I contact you with questions before purchasing?
Absolutely! Feel free to reach out to us via email at claycuttstore@gmail.com, and we’ll be happy to assist.

20. Can I modify my order after placing it?
If your order hasn’t been shipped yet, we can make changes or cancel it. Please contact us as soon as possible.

 

• For crafting use only: ClayCutt cutters are exclusively designed for crafting projects and should not be used for food or handled by children without supervision.
• Material care: Do not submerge in water or expose to high temperatures to avoid deformation, especially for biodegradable PLA cutters.

21. Do you offer discounts for bulk purchases?
Yes, we offer discounts for larger orders. Contact us at claycuttstore@gmail.com for more details.

22. Do you collaborate with other creators or businesses?
We love collaborating! If you’re interested in partnering, send us a proposal to discuss.

23. Are the cutters suitable for beginners?
Yes! Our cutters are easy to use and perfect for both beginners and experienced crafters.